Privacy Policy
Introduction
GB Clean (“we”, “our”, “us”) is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your
information when you use our website or request our services.
This policy applies to:
• www.gbclean.eu;
• All contact and quote request forms;
• All communication with our team (email, phone, WhatsApp)
Data Controller
• GB Clean
• Location: Netherlands
• KvK:
• Email: benelux@gbclean.eu
• Website: www.gbclean.eu
We act as the data controller for all personal data described in this policy.
Personal Data We Collect
We may collect the following categories of personal data:
• Contact Information: Name, Email address, Phone number, Address of
the property where services are required.
• Service-Related Information: Photos of affected areas (mould,
moisture, inspection photos), Moisture measurements, diagnostics, and
inspection notes, Details about the property and indoor conditions.
• Communication Data: Emails, WhatsApp messages, Phone call
information (not recorded).
• Website & Technical Data, when you visit our website: IP address,
Browser type, Usage statistics, Device information, Cookies and tracking
data via Google Analytics and Google Ads.
• Billing & Administrative Data: Invoices, Payment details (not credit
card numbers), VAT/Billing information.
How We Collect Personal Data
• You provide data directly when you: Submit a contact form, Request a Quote,
Book an Inspection, Communicate with GB Clean via e-mail, phone, WhatsApp,
Share photos or information to receive a service.
• We collect data automatically when you visit our website (cookies, analytics).
Why We Use Your Data
We process personal data for the following purposes:
• Providing our Services: Booking appointments, Performing
inspections, diagnostics, and remediation, Preparing quotes,
Communicating with you.
• Administration & Legal Obligations: Invoicing, Accounting, Tax
compliance.
• Reporting & documentation: Creating inspection reports, Recording
moisture readings, Before/after photos for transparency, Supporting
customer communication with landlords or insurers.
• Improving our website and advertising: Analysing website
performance, Google Ads campaigns
Legal Bases for Processing (GDPR Article 6)
We process your data based on:
• Contract (Art. 6(1)(b)): To respond to requests, give quotes, and
perform services.
• Legitimate Interest (Art. 6(1)(f)): To store photos and readings as
documentation, improve service quality, and prevent disputes.
• Legal Obligation (Art. 6(1)(c)): For accounting, tax, and
administrative requirements.
• Consent (Art. 6(1)(a)): For cookies, Google Analytics, and Google Ads
tracking.
Data Retention – How Long We Keep Data
We keep data only as long as necessary:
• Contact details: Up to 2 years after last contact.
• Inspection photos & reports: Up to 2 years (unless required for ongoing
disputes or insurance matters).
• Invoices & financial records: 7 years (Dutch tax law).
• Emails & WhatsApp communication: Up to 2 years.
• Google Analytics data: Per Google’s retention settings.
Who We Share Data With
We do not sell personal data.
We may share data with:
• Subcontractors / technicians (ZZP’ers): Only when
necessary to perform the service. All subcontractors are bound by
confidentiality and process data solely for the job.
• Service providers (processors) such as: Google Workspace
(email, Drive, storage), Website hosting provider, Google
Analytics, Google Ads, Accounting software, Payment processors.
• These providers handle data under strict GDPR processor
agreements.
Where Data Is Stored
• Your data may be stored on: Google Drive (EU or US servers under GDPR
Standard Contractual Clauses), Company laptop (password-protected &
encrypted), Website server (EU-based hosting provider).
• We take appropriate measures to protect your data from unauthorized access.
Your Rights Under GDPR
You may at any time request:
• Access to your data;
• Correction of your data;
• Deletion of your data (“right to be forgotten”);
• Restriction of processing;
• Objection to certain processing;
• Data portability;
• Withdrawal of consent (for cookies/analytics).
You can also file a complaint with the Autoriteit Persoonsgegevens (Dutch Data
Protection Authority
Cookies & Tracking
We use cookies, for purposes including but not limited to:
• Website functionality
• Google Analytics
• Google Ads
You can manage or disable cookies via your browser settings.
To learn more about how we collect and handle information, please see our Cookie Policy.
Changes to This Policy
We may update this policy from time to time.
The latest version will always be published on our website.
Contact
If you have any questions about this Privacy Policy or wish to exercise your
rights: benelux@gbclean.eu